Privacy Policy

At AusTech Digital Solutions, your privacy is a priority. This policy outlines how we collect, use, and protect personal information when you interact with our online platform and services. We comply with the General Data Protection Regulation (GDPR) as well as applicable Australian privacy laws to ensure your data is handled responsibly.

Information We Collect

We collect personal data necessary to provide and improve our technology and consulting services. Types of information collected include:

• Contact Information: such as your name, address, email address, and phone number.
• Professional Information: including your job title, company name, and business contact details.
• Service Usage Data: details related to your interactions with our cloud, software, or IT infrastructure services.
• Technical Data: IP addresses, browser types, device information, and other usage statistics collected via cookies or similar technologies.

How We Use Your Information

We use your information to:

• Deliver and manage our IT, cybersecurity, and software development services effectively.
• Improve and customize our products, services, and user experience.
• Communicate important updates, including service changes and scheduled maintenance.
• Manage billing, support inquiries, and contractual obligations.
• Ensure security and protect against unauthorized access or fraud.

Legal Basis for Processing

Under GDPR and other applicable laws, our processing of your personal data is based on one or more of the following grounds:

• Performance of a contract with you or to take steps at your request prior to entering into a contract.
• Compliance with legal obligations to which we are subject.
• Your consent where required.
• Legitimate interests pursued by AusTech Digital Solutions, such as improving our services and securing our platforms.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information only with:

• Trusted third-party service providers engaged to assist with cloud services, software development, analytics, or IT support.
• Regulatory authorities, law enforcement, or government entities as required by law or to protect our rights.
• Potential buyers or partners in a business transaction subject to confidentiality obligations.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy or as required by law. Data no longer required is securely deleted or anonymized.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data under certain circumstances.
• Object to or restrict processing of your data.
• Request data portability where applicable.
• Withdraw consent at any time if processing is based on consent.

To exercise these rights, please send a written request to our postal address.

Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and enhanced to address evolving threats.

International Transfers

As a technology service provider, some data processing may occur outside your resident country, including transfers to countries without equivalent data protection laws. We ensure such transfers are protected by appropriate safeguards such as standard contractual clauses or certifications.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience and collect usage data. You can manage your cookie preferences through your browser settings.

Changes to This Privacy Policy

We may update this privacy policy to reflect changes in practices, legal requirements, or our services. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this privacy policy or wish to exercise your rights, please contact us by mail at: